Membership troubleshooting & FAQs

Subscription Troubleshooting

For anyone who has difficulties accessing the paid content subscription areas. Subscription troubleshooting and frequently asked questions…

I’ve set up a subscription but can’t access the paid content pages

To view the paid content pages in the Subscription Area you must log in to your account: Login

A login link can also be found under the Subscription tab on the main menu and also in the footer at the bottom of the website

Once you have entered your username and password you should be able to access the pages in the Subscription Area.

If this does not work and you are using a mobile device, please close down any running apps and re-open the website to log in. If you are using a PC, please clear your cookies and browsing history and then re-open a new tab to the website to log in.

Forgotten or lost Username

If you have forgotten your Username please contact us.

Forgotten or lost Password

If you have forgotten your password, please click on the Lost Password link on the login page.

How do I cancel my GD UK Recipe Subscription?

You can cancel your subscription  at any time from your Account under the ‘Subscriptions‘ tab and by selecting ‘Cancel’ in the ‘ACTIONS‘ area. Please log in and go to: Your Account

Cancelling GD UK Membership
How to cancel GD UK Recipe Subscription
I can’t find the Subscription Area pages

At the top of the website, there is a menu header. It appears differently on the desktop and mobile versions, but both show a menu header or menu bar with categories listed and drop-down menus.

On the desktop version of the website, click on the header tab ‘Subscription Area’ and a drop-down menu will appear with all the paid content pages.

On the mobile version of the website, click on the icon which has 3 horizontal lines (to the right of the home page icon) and scroll down to the ‘Subscription Area’. All the paid content pages, other than Subscription recipes (such as the 7-day Meal Plans), are listed under the title ‘Subscription Area’.

Subscription recipes can be found under the Recipes tab > then filter ‘subscription recipes’

You must be logged in to view the paid subscription area pages.

*Please note: 7-day meal plan pages are only accessible to Silver members.

I’m trying to log in but being denied access or getting an error message

If you try to log into the website and it denies you access or shows an error message, please contact us with the details of the error message and we will try our best to resolve any issues as quickly as possible.

I’m trying to log in but nothing is happening

If you try to log into the website and it keeps timing out or you do not get a response, this may be because of a security setting preventing you from accessing your account. Please contact us and we will try to rectify this issue as quickly as possible.

I have resubscribed but when logging in it is re-directing me to sign up

This means the website is not recognising you as a paid subscriber. Please clear your browsing history, cookies and close down any running apps on a mobile device and try to log in again. If you are still not able to view subscription pages please contact us as soon as possible so that we can manually link your new payment to your account.

My payment has been taken but my account is showing it is not active and I cannot view subscription pages

This means that the membership system has not linked your most recent payment to your account. Please contact us as soon as you notice this and we can manually link the transaction to your account to restore access.

IF YOUR SUBSCRIPTION ISN’T WORKING, PLEASE GET IN TOUCH AS SOON AS POSSIBLE, IF WE DON’T KNOW THERE IS A PROBLEM THEN WE CAN’T HELP TO FIX IT

Contact Us

Frequently asked questions

FAQs
How long is the minimum subscription time?

1 month. You can subscribe, set up your account and then cancel straight away. This will give you one month’s access to the GD UK Recipe Subscription and no further payments will be taken.

What types of payment do you accept?

You can checkout via credit or debit card (which is via Stripe payments), or via PayPal.

Can I upgrade from Bronze to Silver subscription?

If you join with a Bronze subscription but decide you would prefer Silver which includes the 7-day meal plans, please contact us within 24 hours and we will refund you so that you can rejoin. If you decide you would like to upgrade at any other point, you will need to cancel your current subscription and then re-join with a new subscription once the current subscription has run out.

I cancelled my subscription but would like to re-join, can I do this?

Yes! Just sign up again. If after checking out the website is not recognising you as a paid member, please contact us immediately so that we can manually link the new payment to your account.

Are the GD-friendly brownies and cakes in the Silver or Bronze Recipe Subscription?

All the cakes, cupcakes, desserts are included in BOTH the Bronze and Silver Recipe Subscriptions. The difference is that with Silver Subscription you also get access to the 7-Day Meal Plans as well.

My GD UK Recipe Subscription isn’t just about cake recipes though!